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Privacy Policy & GDPR Compliance

Effective Date: 21.03.2025

At Jayam Home Stays, we are committed to protecting your privacy and handling your personal information with care and in compliance with applicable laws, including the Personal Data Protection Bill, 2019 (PDPB) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000. This Privacy Policy explains how we collect, store, use, and protect your personal information when you interact with our website, including booking services and making payments via Razorpay, hosted on the Wix platform.

1. Information We Collect

We collect and process personal data when you make a booking or purchase via our website. The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address, etc.

  • Payment Information: Razorpay processes payments securely on our behalf, and we do not store sensitive financial details like credit/debit card numbers. Razorpay collects and processes the payment details directly.

  • Booking and Service Details: Information related to your bookings, such as the date, time, and the service you have selected.

  • Technical Data: Information such as IP address, browser type, device information, cookies, and usage data to enhance the user experience and improve our services.

2. Purpose of Collecting Your Information

We use your personal information for the following purposes:

  • To Process Transactions and Provide Services: To process bookings, complete payment transactions via Razorpay, and deliver the requested services.

  • To Communicate With You: To send booking confirmations, payment receipts, service-related reminders, and updates.

  • To Improve User Experience: We analyze how visitors interact with our website to enhance functionality and service delivery.

  • To Comply With Legal Obligations: We may need to process your data to comply with Indian laws, resolve disputes, or enforce our contractual agreements.

3. Legal Basis for Processing Your Data (Under Indian Law)

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill our contractual obligations, such as completing your booking and processing payments.

  • Consent: By providing your data (e.g., when making a booking or registering), you consent to our processing of your data for the purposes outlined in this policy.

  • Legal Obligation: We may process your data if required by law, for example, to comply with tax or financial regulations.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with the following entities for the purposes outlined in this policy:

  • Wix: Our website is hosted and powered by Wix. Wix processes certain personal data to provide services such as hosting, website analytics, and functionality. Wix’s privacy policy can be found here.

  • Razorpay: Payments are processed through Razorpay, and Razorpay handles payment information. We do not store your financial details, and Razorpay follows strict security practices for processing payments. Razorpay’s privacy policy is available here.

  • Other Third Parties: We may use additional third-party service providers for website functionality, analytics, or marketing. We ensure that all third parties we work with comply with applicable data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once the data is no longer needed, it will be securely deleted or anonymized in accordance with applicable data retention policies.

6. Your Rights Under Data Protection Laws (India)

As a data subject under Indian law, you have the following rights:

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Correction: You can request corrections to any inaccurate or incomplete data we hold about you.

  • Right to Erasure: You may request the deletion of your personal data under certain conditions, subject to any applicable legal obligations.

  • Right to Restriction of Processing: You can ask us to limit the processing of your data in specific circumstances.

  • Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your data for direct marketing or any other purpose where we rely on legitimate interests.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Security of Your Information

We take your privacy seriously and have implemented security measures to protect your personal data, including encryption and secure storage. However, please note that no method of transmitting data over the internet is entirely secure. Razorpay also follows strict security standards for payment processing.

8. Cookies and Analytics

We use cookies and similar technologies to improve your experience on our website. These technologies help us track website usage and provide you with a more personalized experience. Wix’s platform also uses cookies to analyze traffic and user engagement.

  • Wix Analytics: Wix uses cookies to analyze user behavior, monitor website performance, and improve user experience. You can manage cookie preferences through your browser settings.

  • Other Third-Party Tools: We may also use other analytics tools to track and improve website performance.

You can control or disable cookies through your browser settings. For more information on cookies, please refer to our [Cookie Policy].

9. Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside of India, particularly to Wix (which operates in the United States) and Razorpay (which may have global operations). By using our services, you consent to the transfer of your data to these countries. We ensure that any such transfers comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent revision will be reflected at the top. Please review this policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about how your personal data is being handled, or if you would like to exercise any of your rights under data protection laws, please contact us at:

Jayam Home stays
Email: jayamhomestays@gmail.com
Phone: +91-9791930005
Address: 959/174A, Thendral Nagar 4th Street, Vengikkal, Tiruvannamalai, TN -606604
Website: www.jayamhomestays.com

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